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Visionworks in San Antonio, TX, is now in-network with VSP members as well. Visionworks. 15 Return Policy Examples - Small Business Trends I waited another 15 minutes before I was greeted by anyone. $45 Off Visionworks Coupons & Promo Codes - April 2023 - Goodshop Follow-up service (e.g., frame adjustments, repairs, cleanings). THEY WANT THE CUSTOMERS BUT DO NOT WANT TO DO ANYTHING TO SATISFY THE CUSTOMERS. I will no longer ever go to this Visionworks, and will let others know that this is not the office you want to go to in Fayetteville, New York. We will ship the replacement item at no cost to you. If you dont have it with you, you can still return the product. Copyright 2023 Consumers Unified LLC. There are many more tiresome chores you no longer have to leave your bed to complete: Our app comes with a large selection of productsfor one low monthly fee, you can use them all to complete dreadful admin tasks in a split second. Overcharged $400 at checkout (was corrected before I left). So I drove there to ask them and tried to explain about their phones and how much it was a inconvenience for me to do this, and the lady that helped me all she could say was that they are on hold. They like their customers. I have contacted the store and I always get the same story. Complete kids line: After two weeks I checked status and it had changed to pending/delayed. My family and I. I went to the Shrewsbury office in Nj this morning to pick up my order. I will never purchase glasses there again! Yes absolutely! If you want to inquire about returning an item, you can contact the Visionworks customer support over the phone. You have the option of replacing your product with another eligible or preferred product at the same or lower price as the original product. If you need to return your glasses, if its within the 100 day grace period, you will be given a free return, or a free exchange. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I enjoyed myself today and that's how it should be. I just can't say enough nice things of the help I received. Tip for consumers:Never go to vision works if you have an option. I had issues getting the prescription and he and his staff helped me to get the correct drops. You have 100 days from the date of purchase to return the product for a refund. I spent $929.95 on Apr 18, 2022. Boxed items can be opened, but all packaging must be included. They can be contacted through this number: 1-800-784-7427. He was great!I totally had a good experience and would recommend them!! We gave the store our home address, phone number, etc in Georgia to let us know when they would be in. DAVIS VISIONWORKS - 36 Reviews - 2082 Medford Ave, Medford, New - Yelp I have been very patient and at this point my patience has run out. TIA. I give this place a zero. Insurance, Plans & Prescriptions Do you accept my vision insurance? Verification can help ensure real people write reviews about real companies. I could feel the irritation as I continued to ask question regarding my purchase and return/exchange of the items.Kindest regards,****************************. Can you provide a copy of my prescription? The Return Policy at Visionworks can assist you in returning your products. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Privacy Policy. Costco Optical's return policy is a little more complicated than that of similar retailers. The store is in Springhurst Towne Centre in Louisville, Kentucky. I spent $1200+ on Nov 16 for 3 pairs of glasses. Contact them by mail, go visit the store in person, call them and email until you reach a satisfying conclusion. We explain how to get a refund for a defective Visionworks order. Visionworks is part of the Dear BBB,I thank you for apprising us of the complaint submitted by ********************************** After reviewing the details of the complaint, a search was done for the requested frame. Get kids glasses that are durable and designed to stand up to the activity of sports. If you returned your glasses did you just go back in and pick new frames and do the whole process again? Are they there just to test and collect insurance money. Complete disrespect of my time. I had told him I get ocular migraines and was having a slight one and he truly made it worse. After all he would be reporting to a specif office and person but he refused. As a matter of policy, BBB does not endorse any product, service or business. See details. What could go wrong???? Are you tired of dealing with companies and requesting refunds on your own? They overbook and provide the less than professional environment. Reactivate now I received 2 sets, one that was originally missing, and a duplicate of the set I had originally picked up in the store. account information here. We value your privacy. Horrible Horrible. The restocking fee applies to both open and unopened boxes. Just follow the support agents instructions. Visionworks offers a simple 30-day, money-back guarantee. NBA Store Returns PolicyWhat Items Are Refundable? My husband and I had appointments at the Vision Works in St. Peters at Mid Rivers Mall store # 393. This is not the first issue I have had over the years, just done with this company, I will find someone that wants my business. We can expedite the return process by setting a deadline by which the company has to process your request and provide you with a free return label. Get 1 Year Warranty on Eyeglass Frames with Your VSP Benefits Its February 2nd and I STILL do not have glasses! The frames rusted out and lenses scratched so bad it hurt my eyes. We will exchange TV if it is damaged in shipping free of charge. How Long Does The Visionworks Refund Last? BBB Business Profiles may not be reproduced for sales or promotional purposes. I wish the union would look into this and give us choices. Thanks in advance. how are they?) We do not apply a refund credit to your new purchase. I paid for glasses I never recieved and visionworks doesn't take responsibility. The duration of time it takes to receive a refund varies based on the type of refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_12',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The refund will be delivered in the same form as the original payment, with the exception of shipping and handling charges, which are not refundable. The General Manager, Joe ** was a joke, he knew only limited things and he just kept repeating them without even bothering to listen to me or waiting for me to finish what I was asking. Visionworks doesnt specify how you can return items you are dissatisfied with. The only thing you can do to initiate a return or exchange is to contact the company and request information about their return and exchange process. Can You Return Prescription Glasses? Even today, the day of my appointment, I received an email and 2 texts reminders. Date of experience: December 18, 2022. Worst shopping experience I have ever had. We do not send replacements before we receive and inspect the returned merchandise. VISIONWORKS - 43 Reviews - Eyewear & Opticians - 169 Jennifer Rd, Annapolis, MD - Phone Number - Yelp Visionworks 43 reviews Claimed $$$$ Eyewear & Opticians, Optometrists Open 9:00 AM - 7:00 PM Hours updated 1 month ago See 8 photos McNelly Optical Chesapeake Eye Surgery Center Bay Hills Eye Care Anne Arundel Family Eye Care Avallone John M MD My appointment was in December! My experience at visionworks is terrible, they have no education to treat people and to get a refund you have to wait for my money for 30 days, they are not improfecions. Both shipped to the Dallas area lab not Schertz. The appointment was confirmed. All returns must be postmarked within thirty-one (31) days of the purchase date. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. Visionworks Return & Refund Policies. Find out how we combat fake reviews. Everything!!!! The replacement will ship within three business days following our receipt of your return. I'm going to take my time and write about my experience on all the social media and your website. Return Policy Visionworks gives you 100 days to try out your new glasses. Every purchase . STAY AWAY go somewhere else if you need glasses. Cheap plastic, distorted vision - a total waste of money. If you have any problem or dissatisfaction with your new glasses, you will be allowed to return them up to 100 days after your purchase. The script in the glasses was wrong. They owe me a case and 600 as far as I'm concerned.