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For example, Location-Based Routing is only required for Direct Routing customers in geographic locations that do not allow toll bypass. Alternatively, you can acquire new numbers directly from Microsoft. Before following the steps in this topic, you should read the following: . Our customers can use any combination of Cisco Calling Plans, Cloud Connected PSTN, or Local Gateway-based PSTN across different sites. What Is the PSTN, and How Does It Work? - Twilio Blog For more information, see Configure voice routing for Direct Routing, Manage voice routing policies and Translate phone numbers. If necessary, assign the Teams license. Microsoft supports a combination of solutions: For a visual summary of all the voice solution options, see the voice solutions poster. If the Skype for Business Online Plan 2 is disabled, re-enable it. The user's upgrade to Teams needs to be coordinated with migration of the user to Direct Routing to ensure the TeamsOnly user has PSTN functionality. Some of the sections in this article pertain to all organizations. Functionality described in this document is currently in public preview. Phone System is Microsoft's technology for enabling call control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams. To connect Phone System to the PSTN, you can choose one of the following options: Phone System with Calling Plan. They need the flexibility to select between different service providers, often on a country-by-country basis, to ensure that their workers and customers around the world have a high quality, cost-effective, calling experience. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. As another example, Direct Routing provides Location-Based-Routing (LBR). A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and using a Microsoft Calling plan. You must coordinate the move with either A) the port of that user's phone number to a Microsoft Calling Plan or B) assigning a new subscriber number from available regions. I would like to receive email communications about products and offerings from Cisco and its Affiliates. Cloud Calling in 2022: Unstoppable Webex Calling momentum, Calling at the heart of hybrid collaboration, Webex Calling now includes expanded call recording capabilities, Webex Suite achieves Japanese ISMAP certification, Celebrating the Cisco Video Phone 8875 on International Design Day, Thrive and Connect: How Technology can Combat Stress in the New Hybrid Work Environment, Transforming CX: The Composable Enterprise and Democratized IT, Leading the Green Revolution: How Cisco and Webex Drive Sustainability in Business, Some companies may want to continue to use their current carrier or trunks, A business may have an existing long-term contact with their current carrier, Service is needed in a remote branch office. This article focuses on PSTN connectivity options. Microsoft's technology for enabling call control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams. Note: You can connect a supported Session Border Controller (SBC) through Direct Routing for interoperability with third-party PBXs, analog devices, and other telephony equipment supported by the SBC. Sign up to stay in the loop! Microsoft acts as your PSTN carrier, as shown in the following diagram: If you answer yes to the following, then Voice Calling (PSTN) is the right solution for you: This option requires an uninterrupted connection to Azure Communication Services. Assign a Voice Routing Policy (performed while the users are homed on-premises). (1.) For an organization that is upgrading to Teams, the ultimate goal is to move all users to TeamsOnly mode. This option connects Phone System to your telephony network by using Direct Routing, as shown in the following diagram: If you answer yes to the following questions, then Phone System with Direct Routing is the right solution for you: You connect your own supported Session Border Controller (SBC) to Phone System without the need for additional on-premises software. The value in the cloud is what matters for Teams. Dynamic emergency calling (based on the location of the Teams client) is supported. Pair your on-premises SBC with the Teams Direct Routing service. Simplified management that comes with all-in-one solution is important. Some scenarios may be 100% cloud-based, while others may require an on-premises setup with connectivity to legacy hardware, and others require mobility or speedy deployment. If you move your users from on-premises to online prior to updating the firmware, users will be unable to connect using their phones. If you want to upgrade your organization to Teams yourself, we strongly recommend that you begin planning your upgrade path today. PSTN connectivity options - Microsoft Teams | Microsoft Learn It doesn't support third-party email systems. For more information, visit the Subscription eligibility documentation. If users already have a Microsoft Calling Plan with a phone number, the only required change is to assign the user TeamsOnly mode in TeamsUpgradePolicy. You'll read more about migration later. Read this section if you need to obtain phone numbers, transfer existing numbers, obtain service numbers, and so on. I understand I can unsubscribe at any time. Phone System is not supported when the user's account is assigned a Teams upgrade policy with Islands mode. After the upgrade to TeamsOnly mode, incoming PSTN calls will land in the user's Teams client.

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