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On April 8, 2024, Nest will no longer support Nest Secure. This site contains affiliate links to products. Get in touch withsomeone else who has access to the lockand ask them to unlock the door remotely using the Nest app. The Nest Yale Lock uses AES 128-bit encryption whenever it's communicating with other devices in your home or the outside world.Here's a breakdown of some other ways your lock can help protect its connections and prevent hacking. She tries changing her Passcode in the app and it appears to accept the change, but the lock still won't open for her. If you are using smart locks for your home, hotel, or office from Yale, I am sure you will face some problems with Yale locks. If youre wearing gloves, you might need to press even harder. It is just as essential as a keyhole in a traditional lock. If you experience this, simply take off the gloves and use the keypad barehanded. Since it is the Nest x Yale, there is no physical key hole. If it works, you can stop here. So if your lock isnt responding when you use the Nest app,wait 30 minutesand see if it appears as Offline in the app. First, try each way to figure out whats not working. Instead, encrypted passcodes are stored directly on the lock. Push the door to a completely shut position then. If the deadbolt catches on the strike plate or if the hole in your door frame is the wrong size for the bolt, the Nest app will show a message saying the lock has jammed. Please note that ShineACS Locks is just writing the Yale lock troubleshooting article and providing possible handling suggestions, not offering after-sales service. And if your gloves are thick or wet, you may not be able to use the keypad with your gloves on. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It is important to have a clear understanding of the overall working and capability of the lock to be able to recognize these problems and know exactly what needs to be done when they arise. Be sure to hold the button in the Nest app for one second Check your lock's Wi-Fi connection Can't lock using the keypad If you can't lock your door with the keypad but you can lock it. Easy to install. Next, check the deadbolt latch by extracting it from its housing and checking to see if it moves freely. Im done here. Check if there is a problem with your lock button. An incorrectly installed lock may jam during use. If you are inside the house, use the thumbnail to unlock the door. Yale lock will not connect to the nest connect Before doing so, we recommend checking out some online tutorials or videos on replacing them and buying the right tools and materials beforehand! FIll out this form, and a higher tier of support will reach out to you with next steps. We both actually only use one passcode and she has never setup her own, but there looks to be the option on her app. I have been there before and taken the lock offline. Touch the keypad with the palm of your hand to activate the lock. Even when you touch the screen with the palm or back of your hand to activate it, it remains off. Yale Lock (company) is a lock company that manufactures padlocks, door hardware, and other accessories. Then release the button. If the lock is connected to an app like the nest app, you will have to disable privacy mode on the app and then use the keypad to unlock the door. If your lock icon saysOfflineon the Nest app home screen, you wont be able to use the app to lock or unlock it remotely. Can I do this without resetting the lock? The reset button (see image above) is marked or located beside the PCB cable connector. If the difference is less than an eighth of an inch, use a file to enlarge the hole on the door frame to allow the deadbolt extend fully into it. A localNest Procan diagnose whats causing the problem and fix it for you. Youll only be able to use the thumb turn inside your home. Get an answer from an expert on the Google Home Help Forum. They have extensive knowledge of these products and can likely get yours working like new again quickly and easily for an affordable price. It still refuses to connect to NEST App, no matter where I place the NEST Connect or how many times I retry. This is especially so for the master user whose responsibility it is to set passcodes, assign levels of access and set entry schedules. If it sometimes seems like your Yale door lock keypad is not working even when you enter your passcode, read on. Check that the battery compartment is clean and dry. What steps did you take that led up to any issues occurring? No voice activation. Here are some tips for locking and unlocking your door the right way. Yubico vs Feitian- Which Has the Best Security Protocol? Probably a firmware bug or something - also noticed at the same time started having more passcode issues, lock/unlock status became unreliable, and auto-lock stopped working - for both new and old lock. Basic operation of the lock using the keypad requires you to: Although most locks come with a set of keys, it is expected that these are used when there is a problem with the keypad. Copyright 2012 - 2023 Dongguan Yangyuan Technology Co.,Ltd. If youre having trouble with a misaligned lock, you dont have to figure it out on your own. Im in same spot. Troubleshoot Nest Yale Lock locking or unlocking problems, Tell us more and well help you get there, How to lock and unlock the Nest Yale Lock, Troubleshooting when the Nest Yale Lock is offline, How to use the Nest Yale Lock if the batteries are dead, How to check and change the Nest Yale Locks batteries. Before you contact support, make sure you have the following information available: Yale Smart Lock Support Email:[emailprotected]. This will enable you to activate the keypad and enter your code to unlock the door. When you are wearing gloves, you may need to press harder on the keypad. We haven't received your form. You can use this option if you want to prevent anyone opening your front door using a passcode.