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But with passengers on the waitlist, the Schears were told they needed to give up the seat once on board. Delta apologized Thursday and offered a refund to the Schears. The airline is offering compensation and an apology to Brian Schear after a crew member said agents would put the parents in jail and place their children in foster care for a "federal offense." Schear put his younger son in Masons seat instead. At that point, you can make a new reservation, under a different name. Brian and Brittany Schear of Huntington Beach, California, told CBS Los Angeles that they were returning from Kahului Airport in Maui, Hawaii with their two toddlers. "We flew out here on a Delta plane and he sat in a car seat," responded Schear. ", "Trying to help us," Schear answers, "would've been not overselling the flight, and not trying to force us to get him out of that seat that I paid for, and holding this whole plane up.". In video posted to YouTube on Wednesday, Brian Schear of Huntington Beach is seen arguing with airline staff after he's asked to relinquish a seat that he says he purchased for one of his kids. Addresses Video of Him Being Removed from Flight in November: 'Exhausting', Odell Beckham Jr. Early in the Maui video, Schear is seen being told that if he doesn't abide by the crew's order to give up a seat occupied by his toddler (in a car seat), he and his family would be kicked off the plane. You kicked a family off a plane for following FAA rules. Brian and Brittany Schear were on a red-eye flight April 23 from Maui to Los Angeles when they got into an argument with airline officials, who said the seat in question needed to be given to . @Delta Do Delta always treat passengers with such disrespect. Early in the Maui video, Schear is seen being told that if he doesn't abide by the crew's order to give up a seat occupied by his toddler (in a car seat), he and his family would be kicked off the plane. Deltas goal is to always work with customers in an attempt to find solutions to their travel issues. Brittany shared the above video of the incident to her Facebook page. Technically, Delta wasn't wrong. But it sure made mistakes. They then filled our four seats with four customers that had tickets but no seats. I believe in standing up for whats right, Brian Schear says in the video. Part of HuffPost Business. At one point, a member of Delta staff can be heard telling the family: "This is a federal offence and then you and your wife will be in jail and your kids will be in foster care." It is the latest airline to be forced to apologise over onboard passenger incidents. Now, you can just sit here, and we can all just chill here. Wednesdays video comes amid a period of dire public relations for the air travel industry, following several high-profile instances of airline staff apparently mistreating customers. However, Delta can remove passengers from flights for a whole list of reasons. Delta Air Lines Inc said in a statement it was "sorry for the unfortunate experience," a day after Brian and Brittany Schear posted a video online showing them being told to leave a flight or be . Craig Herrera reports. Its website reads, ConditionReports.com provides an innovative Software-as-a-Service cloud technology solution for the automotive remarketing industry to create world class vehicle condition reports.. "That's not up to me," replies a crew member, who later adds, "At this point, you guys are on your own.". After the Dao incident, an American Airlines flight attendant was accused of violently taking a stroller from a woman with a baby, causing her to start crying. MyCase is available in almost every type of case. the crew member asks, in a question that speaks volumes. Delta Air Lines kicks US family off flight after row over toddler 'We apologize' says Delta after booting family from plane - FOX 5 DC "As a mother, you have a 1-year-old and a 2-year-old, it doesn't matter whether that's true . That did not happen in this case and we apologize.". MyCase (Access your case online) - Utah Courts "What are we supposed to do when we get off this plane?" at this point youre on your own., You guys are unbelievable, Schear responds, giving the airline employees a thumbs up. The Schears ultimately left the flight and paid an extra $2,000 to travel the next day, according to The Los Angeles Times. The couple was also traveling with their young children, aged 2 and 1, and had initially planned to hold the kids on their laps for the duration of the flight. California Family Kicked off Delta Flight after Argument - Newsweek They oversold the flight. Video of the incident shows Brian Schear arguing with a police officer and presumably a Delta employee over a seat he'd originally purchased for his teenage son. Not his job to decide who gets the seat. Delta apologizes to California family booted from flight The dispute was over the seat Schear had originally purchased for his teenage son who took an earlier flight but was now being used for his two-year-old son in a car seat. File. The airline is offering compensation and an apology to Brian Schear and his family after Schear posted the eight-minute video on YouTube Wednesday. Why irate passengers are bad for airline stocks. Delta apologises after parents told they will lose kids in flight row The Transportation Security Administration said federal regulations dont prevent changing the name on a ticket so long as the new passengers name can be run through a database to confirm the person isn't a threat before the flight. Brian and Brittany Schear of Huntington Beach, Calif., told KABC-TV that they were returning from Maui with their two toddlers when the dispute arose on April 23. Delta has since apologized for the episode. The incident was the latest dealing with videotaped disputes between airline crews and passengers over arcane rules. CCBANK | Better Business Bureau Profile